Terms of Service & Privacy Policy

TERMS OF SERVICE & PRIVACY POLICY

Last updated: November 24th, 2023

Please read these Terms of Service and Privacy Policy before using Actors Academy Finland´s Services, booking events or ordering products. This is a governing contract between you and Actors Academy Oy/Ltd. By purchasing a workshop, training or a product the customer accepts the below Terms of Service.

Actors Academy Oy, (FI29803421) sells products to private persons and corporates in Finland and abroad. We reserve all rights to change the Terms and Service, and the prices. All prices include the VAT.

CONTACT US

Actors Academy Oy
https://www.actorsacademy.fi
office (@) actorsacademy.fi
+358 45 802 1243
Pursimiehenkatu 26 H, 00150 Helsinki, Finland

ORDERS
Orders are collected from the online shop by adding the products to the shopping cart. The order is confirmed by using the check-out functionality of the online shop to pay for the order. By confirming an order, you accept these terms and conditions, product pricing and shipping costs. An e-mail confirmation will be delivered in case an e-mail address is provided by the time of confirming the order. The e-mail confirmation lists the products ordered and the price breakdown.

PAYMENTS
Visma Pay (Paybyway Oy, business-id FI24865594) is the payment facilitator of the online shop. Paybyway Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of Visma Pay. Visma Pay or Paybyway Oy is shown as the receiver of your payment in the bank account listing and in your invoice. Paying with Visma Pay is safe. All information is exchanged through secured connections.

The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade. Read more about Visma Pay: https://www.visma.fi/vismapay/

CONTACT VISMA PAY
Visma Pay, Paybyway Oy (business-id FI24865594)
E-mail: helpdesk@vismapay.com
Telephone: +358 9 315 42 037 (workdays 9-17)
Address: Laserkatu 6, 53850 Lappeenranta, Finland

PAYMENT METHODS
With Visma Pay you can pay your order by an internet banking account, a wallet, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, Jousto, Enterpay Company Invoice, MobilePay, Masterpass, Pivo, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards.

MobilePay: You can pay with your MobilePay wallet if you have allowed online payments in the settings of the MobilePay application. Payment via MobilePay takes place directly from the payment card linked to MobilePay. If charging the payment from the linked card fails, MobilePay can not be used in the online shop.

Pivo: Terms and conditions of Pivo can be found here: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/

Jousto: Jousto invoice and part-payment is a Finnish service for making purchases quickly and safely. Jousto is for private persons having their economy in balance. With Jousto you will get 30 days time to pay without interest or expenses. After you have received an invoice, you can decide to pay it at once or in parts. You can pay our purchase in up to 36 parts, starting from 9,90 eur/month. Expenses for Jousto part-payment are 3,90 eur/month and 19,90% interest. With Jousto you can pay purchases from 30 to 3000 eur. Aurajoki Nordic Oy issues the credit. Read more from www.jousto.com.

Enterpay Company Invoice: You can pay the order with an invoice by using Enterpay Company Invoice. The payment term is 14 days. Invoicing fee is 5,00 EUR. Invoice will be sent by Arvato Financial Systems and credit is granted by Enterpay Finance Oy. Terms of service are available at https://www.enterpay.fi/ehdot-palvelu/

 

CANCELLATION POLICY FOR

Workshops & Events (Please see the bottom of the page specific policy for the One Year Training and please see specific policy for Retreats on their own event page on the website: www.actorsacademy.fi, or on their own product page here on the shop.)
The booking for all events and workshops is binding. You can cancel 30 days prior the event and receive a 50% refund of your payment. You can pass on your spot to another person without an extra fee up to one day prior the workshop/ event.

Physical Products
The customer has a right to change or return ordered physical products (see separate intructions for Keep Safe -face maks below) during 14 days of receiving the order. The customer has a right to change or return all or part of the products in the order. The customer is responsible of any return shipping costs. The changed and returned products must be unused and in the original packaging. If you wish to change or return products, please contact us first for the instructions. Please attach your name, contact details and your bank account number on your email to office@actorsacademy.fi for receiving the refund.
The customer has right to cancel an order before the order is dispatched. The cancellation must be done in written by an e-mail to the customer support of the online shop.
The online shop is liable for defects in the sold products according to the applicable law. Please contact the customer support of the online shop immediately in a case of reclamation. The consumer has a right to file a dispute in the Consumer Disputes Board in a case of dispute between the online shop and the consumer.

Shipping for Physical Products
Orders are being shipped during workdays. Products from the stock are usually delivered within 3-8 workdays. Delivery for products that are not in stock usually takes 1-3 weeks. Shipping costs are defined by the selected delivery method, possible extra services, shipment weight and size. The shipping costs can be seen in the check-out functionality before confirming the order.
Please inform us without a delay – at least within 14 days from receiving the package – in case a product has been lost or damaged in shipping. The logistics company must be also informed regarding any products damaged in shipping.

Cancelling a Physical Product order, defect liability and reclamations
The customer has right to cancel an order before the order is dispatched. The cancellation must be done in written by an e-mail to the customer support of the online shop.
The online shop is liable for defects in the sold products according to the applicable law. Please contact the customer support of the online shop immediately in a case of reclamation. The consumer has a right to file a dispute in the Consumer Disputes Board in a case of dispute between the online shop and the consumer.


WARRANTY AND GUARANTEES

Personal belongings and Safety
The client/ service user shall be responsible for maintaining and obtaining his/her own equipment and personal belongings during attendance of our events, workshops and trainings.
The client/ service user shall be responsible for his/her own safety during attendance of our events, workshops and trainings. The Service provider recommends the user of checking that his/her accident insurance is valid and up to date.
The Service provider’s promise is to ensure the accessibility and safety of the organised events, workshops and trainings spaces.


AAF ONE YEAR TRAININGS

Actors Academy One Year Training in Helsinki, March 2024 – Terms of Service & Cancellation Policy  

  1. The Student applies to the training through an online application and interview. After being accepted into the Training by Actors Academy, the Student confirms their place in the Training by a confirmation email and by paying the deposit of 1500€ within the time given for the confirmation and payment. In case the confirmation and/ or payment are not done in due time, Actors Academy has the right to pass the place to another student. The deposit payment is non-refundable. Payment methods offered via the deposit payment link include online bank transfers, credit card, mobile pay and some external part-payment company and invoicing options to choose from. The platform for the payments is hosted by Visma Pay Oy. 
  2. The remaining final amount, 5450€, of the Training fee is due February 1st, 2024. 
  3. Terms for Student Cancellation:

    3.a. Cancel before 1st of February 2024: 
  • 5450€ will not be charged (deposit 1500€ is non-refundable)
  • Unless there is a waiting list, the Student has the option to pass their place on by recommending a new participant to replace them in the Training. This is dependent on the new applicant being accepted into the training by the Actors Academy. If the applicant is accepted there will be a 200€ administration fee that will be charged from the original Student. The new participant will be charged the Full Training Tuition fee 6950€ for the course. After the new student has paid the full tuition fee of 6950€, the Actors Academy will refund any tuition payments made to date by the original student including the deposit, minus the 200€ administration fee. 

3.b. Cancel between 1st of February 2024 and one week before the Training starts:

  • Deposit 1500€ non-refundable.
  • If the full tuition payment (6950€) has been paid, 5450€ minus 500€ self-liability fee, will only be granted if the student has an official medical certificate stating a clear and serious impediment that prevents them from participating in the training course and that the impediment has not been in the Student’s awareness prior to their original confirmation to take their place in the Training.
  • Unless there is a waiting list, the Student has the option to pass on their place by recommending a new participant to replace them in the Training. This is dependent on the new applicant being accepted into the training by the Actors Academy. If the applicant is accepted there will be a 400€ administration fee that will be charged from the original Student. The new participant will be charged the Full Training Tuition fee 6950€ for the course. After the new student has paid the full tuition fee of 6950€, the Actors Academy will refund any tuition payments made to date by the original student including the deposit, minus the 400€ administration fee.

3.c. Cancel less than one week prior the beginning or anytime after the start of the Training:

  • No refunds offered. Actors Academy recommends the Student to make sure they have solid insurance coverage to support them in such situations.
     
  1. If the Student has not paid the Full Training Tuition fee of 6950€ by February 1st, 2024, and has not made a new payment agreement accepted by the Actors Academy within one week after the full tuition payment due date, the Student will automatically lose their place in the Training and the Actors Academy has the right to pass on the Student’s place to another student.

  2. The Student’s absence from the Training modules or sessions due to any illness, accidents, covid or covid related symptoms, work or other personal reasons etc. (all reasons that are not a fault of Actors Academy), do not authorise the Student to receive any form of refunds or compensatory training.

  3. The Actors Academy is responsible for the Training to take place as planned, but the Actors Academy has the right to make changes that do not affect the value or entirety of the Training as originally presented. In case the Training is partly cancelled or postponed by the organiser or on account of governmental restrictions, (i.e. a teacher falling ill, teacher in quarantine, social and travel restrictions, flight changes or cancellations etc.), the cancelled Training modules or parts will be offered on another date with an effort to fit every participants schedule. In case the new Training schedule is not possible for the Student, the Student is authorised to receive an equal amount of training on other workshops/training modules offered by the Actors Academy. There will be a maximum of three offerings of alternative training dates made within one year from the start date of the amended training for the student, and in the case that none of the three offerings within this one year period suit the Student and they reject their participation in them, the Actors Academy is no longer liable to offer compensatory training.

  4. In situations where physically live classes are not possible to be organised (ie. due to local or travel restrictions), parts of the Training may be shifted onto an online class platform instead. In such situations, the online classes will be kept on a small scale compared to the amount of total Training class hours, taking up to max. 15% of all class hours.
  1. If the student is ill or needing to be absent for other reasons, they can inform Actors Academy of their wish to join the class via Zoom, and Actors Academy will offer this possibility whenever it can be arranged.

  2. In case the Actors Academy finds the Student unsuitable or unfit for the Training, Actors Academy has the right to ask the Student to discontinue in the Training at any stage of the Training and make the final decision regarding the matter. In such cases, Actors Academy will refund a pro-rata Tuition fee minus the deposit payment.

  3. The Student shall be responsible for maintaining and obtaining their own equipment and personal belongings, as well as the Student is responsible for their own safety during attendance of the Training sessions. The Actors Academy recommends the Student for checking that their accident, health and other insurances are valid and up to date.

  4. The Actors Academy’s responsibility is to ensure the accessibility and safety of the training spaces.

  5. The details and dates of the Actors Academy One Year Training, March 2024, are found here: https://www.actorsacademy.fi/helsinki-oyt

 

Thank you for reading. By purchasing an event or a product or paying the Training deposits or fees, the customer accepts the above Terms of Service & Privacy Policy.